Refund & Cancellation Policy

Cancellations: You may cancel an order for a physical book before it has been dispatched or printed (many titles are print-on-demand). Once printing or dispatch has begun, the order cannot be cancelled.

Damaged or defective items: If your book arrives damaged, defective or incorrect, please contact us within 48 hours of delivery with your order ID and photographs. After verification, we will arrange a replacement or a full refund.

Returns: As books are read-once products, we do not accept returns for reasons other than damage, defect or an incorrect item being shipped.

Due to the nature of digital goods, e-books and downloadable products are non-refundable once access has been granted or the file has been delivered, except where the file is corrupted or inaccessible and we are unable to resolve the issue.

For publishing packages and services, refunds depend on the stage of work completed:

• Before any work has commenced — eligible for a refund, less any non-recoverable third-party costs (e.g. ISBN, government fees) already incurred.
• Once work has begun (editing, design, listing, promotions, etc.) — fees for completed milestones are non-refundable.
• Third-party and platform-driven services (e.g. celebrity features, paid promotions, printing) are non-refundable once initiated.

Email scratchbookpublications@gmail.com or call +91 88478 16635 with your order ID and reason. Our team will respond within 2–3 business days.

Approved refunds are processed back to your original payment method through Razorpay. Once approved, refunds typically reflect in your account within 5–7 business days, depending on your bank or payment provider.