Privacy Policy
Last updated: August 2026
This Privacy Policy explains how ScratchBook Publications ("we", "us", "our") collects, uses and protects your personal information when you use our website and services. We are committed to safeguarding your privacy.
1. Information We Collect
We may collect the following information:
- Account details: name, email address and mobile number.
- Order & delivery details: shipping name, phone number and address.
- Author submissions: manuscripts, bios and related content you provide.
- Transaction details: order history and payment status (not card/UPI data).
- Usage data: basic technical information such as browser type and pages visited.
2. How We Use Your Information
- To create and manage your account.
- To process orders, payments, publishing and deliveries.
- To provide the services and support you request.
- To send order confirmations, updates and important notices.
- To improve our website, services and customer experience.
- To comply with legal and regulatory obligations.
3. Payment Information
Payments are processed by our payment gateway partner, Razorpay. Your card, UPI and banking details are entered directly with Razorpay and are never stored on our servers. We only receive confirmation of a payment's success or failure and a reference ID. Razorpay's handling of your data is subject to their own privacy policy.
4. Sharing of Information
We do not sell your personal information. We share it only with trusted service providers who help us operate — including our payment gateway (Razorpay), hosting provider, email service, and distribution/printing partners — strictly to the extent needed to deliver our services, or where required by law.
5. Cookies
We use essential cookies to keep you signed in and to make the website function correctly. You can control cookies through your browser settings, though disabling them may affect functionality such as login and checkout.
6. Data Retention & Security
We retain your information for as long as your account is active or as needed to provide services and meet legal obligations. Passwords are stored in encrypted (hashed) form, and we apply reasonable technical and organisational measures to protect your data. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
7. Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us. We will respond in accordance with applicable law. You may also unsubscribe from non-essential communications at any time.
8. Children's Privacy
Our services are not directed at children under 18, and we do not knowingly collect their personal information without parental consent.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page with a revised "Last updated" date.